When looking to receive a package from USGoBuy, international customers will first need to register on the site and get a mailing address in the United States. This is very important because, an international shipment from the United States will require an address based in the United States in order to get items to a foreign country. After getting an American mailing address, international customers from Vietnam will then be able to shop at American retail stores online with more peace of mind. Once a customer places an order and receives shipment it will first go to a USGoBuy warehouse based in the United States. Then it will require the customer to pay a fee and then the merchandise will be sent out to the customer. With a shipping company such as USGoBuy, international shopping will be less complicated.
Shipping costs may vary according to the size, weight and specific location. This sheet lists the cost and ETA to Hanoi based on different weight levels.
You can check the estimate of shipping costs with our Cost Calculator
There are certain restrictions and prohibitions, according to Vietnam customs and air cargo regulations on some imported goods and commodities which should be strictly followed.
Arms of all kinds, munitions, war material, and accessories.
Cigarettes and cigars.
Coins; banknotes; currency notes; securities payable to bearer; platinum, gold, or silver
(manufactured or not); precious stones; jewelry; and other valuable articles.
Cosmetics, with the exception of Harmonized Systems (HS) Code 3600 (oral and hygiene dental
products in individual packaging) and HS Code 3700 (preshave, shaving, or aftershave preparations).
Invisible ink, codes, cyphers, symbols or other types of secret correspondence, and shorthand notes.
Mobile (cellular) telephones.
Perishable infectious biological substances.
Products made from non-Vietnamese tobacco.
Radio transmitters and receivers and radio set accessories of any kind.
Sealed tinned foodstuffs.
Dangerous goods, hazardous or combustible materials, including asbestos, as defined by IATA or by
applicable sea or road transport regulations (e.g. ADR in Europe). Dry ice is acceptable in limited
quantities on predefined sectors (refer to the Regional Dangerous Goods Co-ordinator)
Drugs / Narcotics (illegal)
Firearms, parts thereof and ammunition (Firearm parts may be acceptable for carriage domestically
within USA, contact DHLA risk management for details)
Human remains (including ashes)
Bio Products, Haz
Dangerous Goods as defined by IATA (Intl. Air Transport Association)
Eggs of Animals
USGoBuy includes basic order descriptions and values with the customer shipment(s), to facilitate custom clearance of
packages when they arrive to the destination country.
The customer is however responsible for paying all duties and taxes to the country and of providing detailed commercial
invoices, if requested, to the customs office in that country, to clear the package(s) through customs for delivery.
The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated
fees when any of the following circumstances occur:
- Delivery refusal of your parcel for any reason.
- The carrier makes 3 unsuccessful attempts to deliver parcel to the listed address because customer was not at home
and/or did not pay duties and taxes.
- Provides an invalid address.
- Parcel is returned by customs because your merchandise is restricted from import into his country.
- Refusal to pay duties and taxes.
- Customer wants to return an Assisted Purchase that has already been received for whatever reason
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