1.Which kind of carriers we can choose?

A: As our company had built a long term cooperation relationship with DHL、FedEx and USPS. So you can choose any of them according to your own requirements at the lowest price.

2.Can I declare another value on my items in order to lower Import Duties and Taxes?

A: In all circumstances, the member represents and certifies that any value provided to USGoBuy.com is true and accurate. We declare the value of the items with the price you provide with us and you are sole responsible for subsequent results caused by inaccurate declared value. For item, if it is a gift, kindly notice you also should declare it according to the identical market value.

3.How to withdraw the money in my E-wallet?

A: Please click at Withdraw in Account Activity, fill in the related information and submit your request. We will refund the money to your PayPal account or WebMoney account within 1-2 business days. We are sorry that we don’t do refund by Western Union or Wire Transfer.

4.How can I use coupons?

A: You will find three types of coupons in your account: unused, used, and expired. Validated coupons are marked with color, while invalidated ones marked with gray.In the checkout page of your ShipForMe order, you will be able to see all the available coupons. Please choose a coupon by clicking “Apply” and check the total amount before you make payment. NOTE: 1. You are able to use coupons to pay for the ShipForMe order and the international shipping fee, coupons can cover at most the total amount of the ShipForMe order. 2. There is lowest consumption limit for both the amount of the ShipForMe order and the international shipping fee. The amount of the ShipForMe order doesn’t include all the fees arise from BuyForMe order. 3. You won’t get the difference back if the coupon amount is larger than the order amount but in this case, you will be able to use the difference to deduct the same amount when you need to make second payment.

5.What will my address with USGoBuy.com look like?

A: Sign in your account and then you will find the address as follow in the middle part of the page. Name: Your Name (must be the same as your legal name) Address Line 1: 14121 NE Airport Way Address Line 2: # XXXXXX (refer to your suite number, like #314808) City: Portland State: Oregon Zip code: 97230 Country: USA //Tel: +1 503-384-2291 NOTE: 1. The recipient name must be your legal name and same to the name associated with your account. Any discrepancy will result in identification verification and the forwarding of your packages may be delayed. 2. Do put # or PMB before your mailbox number. DO NOT put “Suite” or other identifier because it is not accepted by the US Postal Service according to the Domestic Mail Manual. They may refuse to delivery your packages because of the incorrect identifier.