1.How to use my U.S. address?

A: Fill in your USGoBuy address when checking out. Do not forget to put your unique mailbox number in the second line of the shipping address. 14121 NE Airport Way # XXXXXX (refer to your suite number, like #314808) Portland, OR 97230 NOTE: Some merchant may request that your shipping and billing address must be the same one. If this happens, we recommend you to use our BuyForMe Service. We will use our own credit cards to buy the items you want.

2. How to charge My E-wallet in My Account?

A: Step 1: Click at Deposit Money under My E-wallet in My Account. Step 2: You’ll find two methods: Western Union and Wire Transfer. Choose one of them. Step 3: Fill in all the related information of your account. Step 4: Click "submit" and complete it. Notes: Please notice our financial department will check your payment request within 1-2 business days. The amount will be charged into your e-wallet once we receive your payment.

3.What is the general procedure of BuyForMe service?

A: Step 1: YOU prepay the total amount of the items you want to buy and send us the links of the items with necessary specifications (Size, Color, Quantity, and so on). Step 2: WE buy the items for you with our alternative address and pay them with our credit card. Step 3: WE receive the packages, bring them back to our warehouse and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee and initiate a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carrier. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. NOTE: All the BuyForMe orders will be handled but due to various policies of US merchants , some orders may be cancelled or need more time to be processed, such as apple, H&M, A&F, etc

4.How can I get coupons?

A: You can get coupons through two ways: 1) Share your experience in USGoBuy with social media, such as Facebook, blog, Twitter, etc OR promote our service on some websites, forum, etcAfter sharing or promoting, please send the external address link and your contact email to news@usgobuy.com. We will send you $10 coupons for each share or promotion to your account after review. 2) Invite your friends to join USGoBuy by email Please log on your account, click Refer to a Friend and fill the related information. If your friends accept your invitation and sign up successfully, he or she will get a $2 coupon. And you will get $10 cash back once new customer sends the first package. You can recommend USGoBuy to up to 5 friends in one day.

5.How to use My E-wallet and PayPal (or WebMoney) to pay the shipping fee at the same time?

A: Please check the box in front of the option of using my E-wallet balance to pay the shipping fee when the system request to choose payment method while requesting shipment. If the balance is more than the shipping fee, the fee will be all deducted from your E-wallet. If less, the system will step to the PayPal page. Please log in your PayPal and pay difference.