US to Nigeria via DHL

1.Does shipping rates include Import Duties and Taxes?

A: While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. USGoBuy.com is not responsible for any delays in shipping associated with customs difficulties.

2.What are the acceptable documents?

A: Acceptable identification includes: 1) Valid driver's license or state non-driver's identification card; 2) Arm forces, government, university, or recognized corporate identification card; 3) Passport, alien registration card or certificate of naturalization; 4) Current lease, mortgage or Deed of Trust; 5) Voter or vehicle registration card; 6) A home or vehicle insurance policy; 7) Bank/credit/debit card statement; 8) Utility Bill.

3.How can I get coupons?

A: You can get coupons through two ways: 1) Share your experience in USGoBuy with social media, such as Facebook, blog, Twitter, etc OR promote our service on some websites, forum, etcAfter sharing or promoting, please send the external address link and your contact email to news@usgobuy.com. We will send you $10 coupons for each share or promotion to your account after review. 2) Invite your friends to join USGoBuy by email Please log on your account, click Refer to a Friend and fill the related information. If your friends accept your invitation and sign up successfully, he or she will get a $2 coupon. And you will get $10 cash back once new customer sends the first package. You can recommend USGoBuy to up to 5 friends in one day.

4.What will my address with USGoBuy.com look like?

A: Sign in your account and then you will find the address as follow in the middle part of the page. Name: Your Name (must be the same as your legal name) Address Line 1: 14121 NE Airport Way Address Line 2: # XXXXXX (refer to your suite number, like #314808) City: Portland State: Oregon Zip code: 97230 Country: USA //Tel: +1 503-384-2291 NOTE: 1. The recipient name must be your legal name and same to the name associated with your account. Any discrepancy will result in identification verification and the forwarding of your packages may be delayed. 2. Do put # or PMB before your mailbox number. DO NOT put “Suite” or other identifier because it is not accepted by the US Postal Service according to the Domestic Mail Manual. They may refuse to delivery your packages because of the incorrect identifier.

5.How can I use coupons?

A: You will find three types of coupons in your account: unused, used, and expired. Validated coupons are marked with color, while invalidated ones marked with gray.In the checkout page of your ShipForMe order, you will be able to see all the available coupons. Please choose a coupon by clicking “Apply” and check the total amount before you make payment. NOTE: 1. You are able to use coupons to pay for the ShipForMe order and the international shipping fee, coupons can cover at most the total amount of the ShipForMe order. 2. There is lowest consumption limit for both the amount of the ShipForMe order and the international shipping fee. The amount of the ShipForMe order doesn’t include all the fees arise from BuyForMe order. 3. You won’t get the difference back if the coupon amount is larger than the order amount but in this case, you will be able to use the difference to deduct the same amount when you need to make second payment.