1. How to charge My E-wallet in My Account?

A: Step 1: Click at Deposit Money under My E-wallet in My Account. Step 2: You’ll find two methods: Western Union and Wire Transfer. Choose one of them. Step 3: Fill in all the related information of your account. Step 4: Click "submit" and complete it. Notes: Please notice our financial department will check your payment request within 1-2 business days. The amount will be charged into your e-wallet once we receive your payment.

2.Does shipping rates include Import Duties and Taxes?

A: While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. USGoBuy.com is not responsible for any delays in shipping associated with customs difficulties.

3.How can I get coupons?

A: You can get coupons through two ways: 1) Share your experience in USGoBuy with social media, such as Facebook, blog, Twitter, etc OR promote our service on some websites, forum, etcAfter sharing or promoting, please send the external address link and your contact email to news@usgobuy.com. We will send you $10 coupons for each share or promotion to your account after review. 2) Invite your friends to join USGoBuy by email Please log on your account, click Refer to a Friend and fill the related information. If your friends accept your invitation and sign up successfully, he or she will get a $2 coupon. And you will get $10 cash back once new customer sends the first package. You can recommend USGoBuy to up to 5 friends in one day.

4.Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

A: If your parcels are delivered by us but there’s no information in “My Packages”, it is probably because there’s no/incorrect mailbox # on your parcels. Please contact us immediately by sending the tracking # of your parcels and the mailbox #of your account to service@usgobuy.com. NOTE: 1. USPS may send your package to another address by mistake, but it still shows delivered in their website. For some high-cost items, we suggest you to use UPS, FedEx instead of USPS. 2. For the package delivered on weekends, it will take more time for updating. Generally it should be added to your account on next Monday.

5.What will my address with USGoBuy.com look like?

A: Sign in your account and then you will find the address as follow in the middle part of the page. Name: Your Name (must be the same as your legal name) Address Line 1: 14121 NE Airport Way Address Line 2: # XXXXXX (refer to your suite number, like #314808) City: Portland State: Oregon Zip code: 97230 Country: USA //Tel: +1 503-384-2291 NOTE: 1. The recipient name must be your legal name and same to the name associated with your account. Any discrepancy will result in identification verification and the forwarding of your packages may be delayed. 2. Do put # or PMB before your mailbox number. DO NOT put “Suite” or other identifier because it is not accepted by the US Postal Service according to the Domestic Mail Manual. They may refuse to delivery your packages because of the incorrect identifier.