1.Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

A: If your parcels are delivered by us but there’s no information in “My Packages”, it is probably because there’s no/incorrect mailbox # on your parcels. Please contact us immediately by sending the tracking # of your parcels and the mailbox #of your account to service@usgobuy.com. NOTE: 1. USPS may send your package to another address by mistake, but it still shows delivered in their website. For some high-cost items, we suggest you to use UPS, FedEx instead of USPS. 2. For the package delivered on weekends, it will take more time for updating. Generally it should be added to your account on next Monday.

2.Can I use USGoBuy address as my billing address?

A: No. Your USGoBuy address can only be used for receiving packages. All other purposes are prohibited, including but not limit to: using our address as their credit card billing address, indicating or using our address as their residential or business address. Abusing your USGoBuy address will result in account closing permanently and all your packages will be returned to sender immediately.

3.How can I get coupons?

A: You can get coupons through two ways: 1) Share your experience in USGoBuy with social media, such as Facebook, blog, Twitter, etc OR promote our service on some websites, forum, etcAfter sharing or promoting, please send the external address link and your contact email to news@usgobuy.com. We will send you $10 coupons for each share or promotion to your account after review. 2) Invite your friends to join USGoBuy by email Please log on your account, click Refer to a Friend and fill the related information. If your friends accept your invitation and sign up successfully, he or she will get a $2 coupon. And you will get $10 cash back once new customer sends the first package. You can recommend USGoBuy to up to 5 friends in one day.

4.How can I use coupons?

A: You will find three types of coupons in your account: unused, used, and expired. Validated coupons are marked with color, while invalidated ones marked with gray.In the checkout page of your ShipForMe order, you will be able to see all the available coupons. Please choose a coupon by clicking “Apply” and check the total amount before you make payment. NOTE: 1. You are able to use coupons to pay for the ShipForMe order and the international shipping fee, coupons can cover at most the total amount of the ShipForMe order. 2. There is lowest consumption limit for both the amount of the ShipForMe order and the international shipping fee. The amount of the ShipForMe order doesn’t include all the fees arise from BuyForMe order. 3. You won’t get the difference back if the coupon amount is larger than the order amount but in this case, you will be able to use the difference to deduct the same amount when you need to make second payment.

5.What is the general procedure of BuyForMe service?

A: Step 1: YOU prepay the total amount of the items you want to buy and send us the links of the items with necessary specifications (Size, Color, Quantity, and so on). Step 2: WE buy the items for you with our alternative address and pay them with our credit card. Step 3: WE receive the packages, bring them back to our warehouse and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee and initiate a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carrier. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. NOTE: All the BuyForMe orders will be handled but due to various policies of US merchants , some orders may be cancelled or need more time to be processed, such as apple, H&M, A&F, etc