US to Sierra Leone via DHL

1.What will my address with USGoBuy.com look like?

A: Sign in your account and then you will find the address as follow in the middle part of the page. Name: Your Name (must be the same as your legal name) Address Line 1: 14121 NE Airport Way Address Line 2: # XXXXXX (refer to your suite number, like #314808) City: Portland State: Oregon Zip code: 97230 Country: USA //Tel: +1 503-384-2291 NOTE: 1. The recipient name must be your legal name and same to the name associated with your account. Any discrepancy will result in identification verification and the forwarding of your packages may be delayed. 2. Do put # or PMB before your mailbox number. DO NOT put “Suite” or other identifier because it is not accepted by the US Postal Service according to the Domestic Mail Manual. They may refuse to delivery your packages because of the incorrect identifier.

2.What are the acceptable documents?

A: Acceptable identification includes: 1) Valid driver's license or state non-driver's identification card; 2) Arm forces, government, university, or recognized corporate identification card; 3) Passport, alien registration card or certificate of naturalization; 4) Current lease, mortgage or Deed of Trust; 5) Voter or vehicle registration card; 6) A home or vehicle insurance policy; 7) Bank/credit/debit card statement; 8) Utility Bill.

3.Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

A: If your parcels are delivered by us but there’s no information in “My Packages”, it is probably because there’s no/incorrect mailbox # on your parcels. Please contact us immediately by sending the tracking # of your parcels and the mailbox #of your account to service@usgobuy.com. NOTE: 1. USPS may send your package to another address by mistake, but it still shows delivered in their website. For some high-cost items, we suggest you to use UPS, FedEx instead of USPS. 2. For the package delivered on weekends, it will take more time for updating. Generally it should be added to your account on next Monday.

4.What is the general procedure of ShipForMe service?

A: Step 1: YOU sign up and get confirmation with a US address from USGoBuy.com. Step 2: YOU shop and ship your items to this address with your mailbox number. Step 3: WE receive the packages and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee while initiating a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carriers. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. Notes: Recipients must be the same to the name in your account. So please make sure sign up with your legal name and use this name as recipient for all your shipments.

5.How can I use coupons?

A: You will find three types of coupons in your account: unused, used, and expired. Validated coupons are marked with color, while invalidated ones marked with gray.In the checkout page of your ShipForMe order, you will be able to see all the available coupons. Please choose a coupon by clicking “Apply” and check the total amount before you make payment. NOTE: 1. You are able to use coupons to pay for the ShipForMe order and the international shipping fee, coupons can cover at most the total amount of the ShipForMe order. 2. There is lowest consumption limit for both the amount of the ShipForMe order and the international shipping fee. The amount of the ShipForMe order doesn’t include all the fees arise from BuyForMe order. 3. You won’t get the difference back if the coupon amount is larger than the order amount but in this case, you will be able to use the difference to deduct the same amount when you need to make second payment.