1.Do I need to submit 1583 form?

A: The Form 1583 is requested when we concern about the safety of your account. At that time the parcels will not be shipped out until the account is verified. A clean and original 1583 form can be downloaded from: 1583 Form A sample of the filled 1583 Form: Sample To verify your identity and protect your account, you'll need to scan or take pictures (using your cell phone, for example) of the Form 1583 and 2 verifiable identifications and upload them into your account, click Member Settings then Personal Profile. You don’t need to mail the original form to us or have it notarized.

2.Can I declare another value on my items in order to lower Import Duties and Taxes?

A: In all circumstances, the member represents and certifies that any value provided to USGoBuy.com is true and accurate. We declare the value of the items with the price you provide with us and you are sole responsible for subsequent results caused by inaccurate declared value. For item, if it is a gift, kindly notice you also should declare it according to the identical market value.

3.What will my address with USGoBuy.com look like?

A: Sign in your account and then you will find the address as follow in the middle part of the page. Name: Your Name (must be the same as your legal name) Address Line 1: 14121 NE Airport Way Address Line 2: # XXXXXX (refer to your suite number, like #314808) City: Portland State: Oregon Zip code: 97230 Country: USA //Tel: +1 503-384-2291 NOTE: 1. The recipient name must be your legal name and same to the name associated with your account. Any discrepancy will result in identification verification and the forwarding of your packages may be delayed. 2. Do put # or PMB before your mailbox number. DO NOT put “Suite” or other identifier because it is not accepted by the US Postal Service according to the Domestic Mail Manual. They may refuse to delivery your packages because of the incorrect identifier.

4.How is the shipping fee determined?

A: For USPS, shipping fee is determined by the actual weight of your parcel. While for DHL and Fedex, the shipping fee is determined by the greater of the actual weight or the dimensional weight.

5.What are the acceptable documents?

A: Acceptable identification includes: 1) Valid driver's license or state non-driver's identification card; 2) Arm forces, government, university, or recognized corporate identification card; 3) Passport, alien registration card or certificate of naturalization; 4) Current lease, mortgage or Deed of Trust; 5) Voter or vehicle registration card; 6) A home or vehicle insurance policy; 7) Bank/credit/debit card statement; 8) Utility Bill.