1.How much of the insurance?

A: The insurance is 2% of the declared value of your items.

2. How to charge My E-wallet in My Account?

A: Step 1: Click at Deposit Money under My E-wallet in My Account. Step 2: You’ll find two methods: Western Union and Wire Transfer. Choose one of them. Step 3: Fill in all the related information of your account. Step 4: Click "submit" and complete it. Notes: Please notice our financial department will check your payment request within 1-2 business days. The amount will be charged into your e-wallet once we receive your payment.

3.How to use My E-wallet and PayPal (or WebMoney) to pay the shipping fee at the same time?

A: Please check the box in front of the option of using my E-wallet balance to pay the shipping fee when the system request to choose payment method while requesting shipment. If the balance is more than the shipping fee, the fee will be all deducted from your E-wallet. If less, the system will step to the PayPal page. Please log in your PayPal and pay difference.

4.How can I use coupons?

A: You will find three types of coupons in your account: unused, used, and expired. Validated coupons are marked with color, while invalidated ones marked with gray.In the checkout page of your ShipForMe order, you will be able to see all the available coupons. Please choose a coupon by clicking “Apply” and check the total amount before you make payment. NOTE: 1. You are able to use coupons to pay for the ShipForMe order and the international shipping fee, coupons can cover at most the total amount of the ShipForMe order. 2. There is lowest consumption limit for both the amount of the ShipForMe order and the international shipping fee. The amount of the ShipForMe order doesn’t include all the fees arise from BuyForMe order. 3. You won’t get the difference back if the coupon amount is larger than the order amount but in this case, you will be able to use the difference to deduct the same amount when you need to make second payment.

5.What is the general procedure of ShipForMe service?

A: Step 1: YOU sign up and get confirmation with a US address from USGoBuy.com. Step 2: YOU shop and ship your items to this address with your mailbox number. Step 3: WE receive the packages and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee while initiating a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carriers. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. Notes: Recipients must be the same to the name in your account. So please make sure sign up with your legal name and use this name as recipient for all your shipments.