US to Soomaaliland via FedEx

1.What is the general procedure of ShipForMe service?

A: Step 1: YOU sign up and get confirmation with a US address from USGoBuy.com. Step 2: YOU shop and ship your items to this address with your mailbox number. Step 3: WE receive the packages and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee while initiating a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carriers. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. Notes: Recipients must be the same to the name in your account. So please make sure sign up with your legal name and use this name as recipient for all your shipments.

2. How to charge My E-wallet in My Account?

A: Step 1: Click at Deposit Money under My E-wallet in My Account. Step 2: You’ll find two methods: Western Union and Wire Transfer. Choose one of them. Step 3: Fill in all the related information of your account. Step 4: Click "submit" and complete it. Notes: Please notice our financial department will check your payment request within 1-2 business days. The amount will be charged into your e-wallet once we receive your payment.

3.What is the general procedure of BuyForMe service?

A: Step 1: YOU prepay the total amount of the items you want to buy and send us the links of the items with necessary specifications (Size, Color, Quantity, and so on). Step 2: WE buy the items for you with our alternative address and pay them with our credit card. Step 3: WE receive the packages, bring them back to our warehouse and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee and initiate a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carrier. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. NOTE: All the BuyForMe orders will be handled but due to various policies of US merchants , some orders may be cancelled or need more time to be processed, such as apple, H&M, A&F, etc

4.Which kind of carriers we can choose?

A: As our company had built a long term cooperation relationship with DHL、FedEx and USPS. So you can choose any of them according to your own requirements at the lowest price.

5.Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

A: If your parcels are delivered by us but there’s no information in “My Packages”, it is probably because there’s no/incorrect mailbox # on your parcels. Please contact us immediately by sending the tracking # of your parcels and the mailbox #of your account to service@usgobuy.com. NOTE: 1. USPS may send your package to another address by mistake, but it still shows delivered in their website. For some high-cost items, we suggest you to use UPS, FedEx instead of USPS. 2. For the package delivered on weekends, it will take more time for updating. Generally it should be added to your account on next Monday.