1.How to use my U.S. address?

A: Fill in your USGoBuy address when checking out. Do not forget to put your unique mailbox number in the second line of the shipping address. 14121 NE Airport Way # XXXXXX (refer to your suite number, like #314808) Portland, OR 97230 NOTE: Some merchant may request that your shipping and billing address must be the same one. If this happens, we recommend you to use our BuyForMe Service. We will use our own credit cards to buy the items you want.

2.How can I track my parcel?

A: After you submit a shipment，we will email you to let you know when your goods are shipped. You can then log in to your account to check "My Shipments". Also you can track your parcel according to the link that we provided in the email. The following link only for your reference. DHL: http://www.dhl-usa.com/en.html FedEx: https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us USPS: https://tools.usps.com/go/TrackConfirmAction_input

3.What forms of payment are accepted?

A: At present, we accept Credit Card, PayPal, WebMoney, My E-wallet to pay shipping fee online. There are only two ways to charge the E-wallet, one is Western Union and the other is Wire Transfer. And you can use most credit cards through your PayPal account, including American Express, MasterCard, Discover and Visa. We do not accept payment by credit card currently.

4.What is the general procedure of ShipForMe service?

A: Step 1: YOU sign up and get confirmation with a US address from USGoBuy.com. Step 2: YOU shop and ship your items to this address with your mailbox number. Step 3: WE receive the packages and input them into our system based on your mailbox number. Step 4: YOU see your packages from “My Packages” tap in your account. Step 5: YOU pay the estimated shipping fee while initiating a shipment request. Step 6: WE consolidate your packages (as minimum as we can to save your money) and ship them with your designated carriers. Step 7: WE upload your tracking # and YOU wait for your items at home! Step 8: Extra shipping fee will be credited back to your account. You can use it for your next shipment or request a refund. Notes: Recipients must be the same to the name in your account. So please make sure sign up with your legal name and use this name as recipient for all your shipments.

5.Can I declare another value on my items in order to lower Import Duties and Taxes?

A: In all circumstances, the member represents and certifies that any value provided to USGoBuy.com is true and accurate. We declare the value of the items with the price you provide with us and you are sole responsible for subsequent results caused by inaccurate declared value. For item, if it is a gift, kindly notice you also should declare it according to the identical market value.